The Governance Gap

What’s This Podcast
About?

Who has power in the brand-customer relationship and what happens when you redistribute it? The Governance Gap is the podcast that asks the question no one in business is asking yet. Every episode, host Alex sits down with founders, CEOs, and brand   innovators across fashion, sport, food, tech, and the creator economy to explore what happens when brands stop talking <em>at</em> customers and start governing with them. This isn't another customer experience podcast. This isn't a growth hacking show. The Governance Gap is the only podcast exploring the structural shift from  passive consumption to active customer governance where real people vote on real product decisions, co-create with the brands they love, and hold companies accountable through verified, transparent participation. What you'll learn:  - How leading brands are turning customers into decision-making stakeholders - The frameworks behind successful co-creation: the Engagement Spectrum, Trust Stack, and 4 Pillars of Co-Creation - Why blockchain-verified voting is replacing surveys and focus groups - Real case studies from DTC fashion, sports fan engagement, food innovation, and community-driven SaaS - The economics of the prosumer economy and why it's reshaping ever vertical Who this is for: Brand founders, CEOs, heads of CX, community managers, product leaders, and anyone who believes customers deserve a real seat at the table, not just a suggestion box. New episodes drop regularly. Subscribe wherever you listen. Produced by vora — Voice of the New Era — the platform making customer governance and prosumer ecomomy real.   https://voiceofthenewera.com

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