Mark Hillary
CX Leaders
CX Leaders is a podcast from the Customer Xperience Alliance. It is hosted by technology and CX writer, Mark Hillary who is also well known to the CX community for his CX Files podcast. The Customer Xperience Alliance is based in the UK. We're a vibrant community of voices shaping the future of customer experience. Our goal is to connect a dynamic network of CX professionals across various industries, including our BPO and Technology Partners. With a free membership for brands, we offer the perfect space to share ideas, innovate, and advance the world of CX together with our partners. Our mission is to elevate CX by building a stronger community and empowering brands. We do this by connecting CX communities, fostering collaboration, and encouraging knowledge sharing—all to support growth and success across the industry. https://thecxalliance.org/
2026
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