The CX Report
The CX Report - Powered by EGS
Honest conversations about the future of customer experience and patient care in the age of AI Host Steve Shefveland, with over 35 years of experience in customer operations and healthcare services, discusses different ways to help CX leaders and healthcare administrators reduce turnover, improve experience metrics, and stay ahead of the customer and patient experience curve. What We'll Cover Strategies for customer support and patient services leaders navigating AI adoption in contact centers and healthcare call operations Industry news & trends shaping customer operations, patient access, and healthcare administrative workflows How to optimize patient scheduling, pre-authorization processes, and care coordination Case studies from healthcare systems, radiology practices, FQHCs, community health centers, SaaS, finance, travel, and other industries Balancing HIPAA compliance with AI-driven automation in patient communications Thought leaders from healthcare operations, patient experience, and customer service around the world
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