The School of Good Services
Bad Services Podcast
Follow Bad Services Podcast across the charts and keep up with new listener reviews. Get the updates in your inbox.
Track this podcast · 7 days freeCard required. Cancel anytime. Choose your plan at signup.
15 billion hours are wasted on ‘life admin’ every year That’s roughly an hour per day, or just over a month per year spent paying bills, requesting refunds, making complaints, resetting lost passwords and a plethora of activities involved in ‘life admin’. Why, despite advances in technology, does fulfilling our basic needs still dominate so much of our time? The answer is simple, but the solution isn't. From the author of the bestselling book Good Services, the Bad Services podcast untangles why, despite our best efforts, organisations struggle to deliver services that work.
Copyright of The School of Good Services 2026
Sign up to track rankings and reviews from Spotify, Apple Podcasts and more.