Customer Service Strategies for Small Businesses

What's This Podcast
About?

The foal os this show is to help service-driven entrepreneurs who won small businesses increase 5-star reviews and grow their revenue by retaining their current customers. Brenda Savanhu is a Customer Service Consultant, she specializes in coaching and consulting with entrepreneurs on how to improve customer service by curating memorable customer experience journeys that retain customers. The show offers strategies helping small business owners retain customers, grow loyalty, increase word of mouth referrals, reduce customer acquisition costs, and increase satisfied customer service-driven revenue. If you're looking for expert strategies on customer service delivery, consistency, and recovery from an experienced customer service consultant and coach, this is the show for you. This podcast will provide valuable customer service strategies, tips, and insights for service-driven small business owners: including restaurant owners, coffee-shop owners, boutique hotel owners, spa owners, masseuses, salon owners, entrepreneurs, solopreneurs, solo-practioners, and online coaches. This show will provide answers to questions like: - How do I measure customer service quality? - What are the biggest customer service mistakes small businesses make? - How can I train employees to give better service? - What tools help improve customer communication? - How do I handle upset customers effectively? - How do I get more customer reviews and feedback? - What customer service metrics should I track? - How do I create a customer service standard or script? - How can I improve response time without hiring more staff? - How do I make customers feel valued and come back? - What is the 10-5-3 rule in customer service? - What are 10 ways to improve customer service? - What are three ways to improve customer service? - What are four steps for improving customer service?

Podcast Copyright

Savanhu Advisory