Jean-Pierre Lacroix & Will Gibson
Next Signal
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Welcome to Next Signal — the podcast that cuts through the noise to find what’s actually moving the needle in telecom. Podcast co-host Will Gibson of Mapplewave and Jean-Pierre Lacroix of SLD tackle questions that should keep every telco executive up at night: Have your stores become cost centres — or are they earning their keep? Here’s the reality. The functional race is over. Everyone’s got the same speeds, the same bundles, the same digital checkout. And yet churn is stubborn, NPS is flat, and too many retail locations are just… there.
Jean-Pierre Lacroix & Will Gibson
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